Booking Terms and Conditions

Reservations are generally accepted for any number of nights. Minimum night restrictions may apply to Bank Holidays and some online booking agents.

Published offers cannot be used in conjunction with each other or with any other promotion or discount unless otherwise stated.

Pricing and Payment

All prices are quoted per room per night based on two people sharing a room. A discount of £10 is applicable to single occupancy of a double room.

We accept payment by cash, bacs, credit / debit card. Unfortunately, we do not accept personal cheques or American Express cards.

All prices are quoted in Pounds Sterling (£ / GBP).

All references to a ‘king’ constitute a room with a UK king-size bed which is 5’0’’ wide.

We have 1 double room which has a UK double-size bed which is 4’6“wide.

Cancellations

Cancellations made less than 1 day prior to arrival will be charged an amount equal to the first nights booking.

In the event of a no show or booking reduction (after arrival date) the full cost of the booking will be charged.

Days are counted from midnight on the day of arrival.

We do make every effort to re-let a room should you unexpectedly have to cancel but we respectfully remind all guests that a reservation is a legally binding contract. We strongly advise you to insure your holiday for any such eventuality.

Arrival and Departure

Rooms are available from 16.00. As we are only a small guest house, we do ask that guests arrive by 21.30. If you are delayed please give us a call and we can arrange a late check-in.

Departure time is before 10.30 on your last day. Late check-outs (up to 14.00) may be arranged prior to departure for a charge of 25% of the nightly rate.

Children

Please be aware that Knockniemoak is not suitable for children.

Pets / Allergies

Please be aware that pets are not permitted at Knockniemoak at present. It is hoped to be able to provide external kenneling for dogs in the future.

Rooms are as allergen free as possible.  We do not use feather pillows (we use a very high quality synthetic ‘down like’ duvet and pillow).

Smoking

For the comfort of our guests, ALL bedrooms and public areas, including areas directly outside the property are totally non smoking (including the use of electronic smoking devices). You may smoke in the car park/driveway and in the main gardens but we would ask that you dispose of your cigarette ends responsibly, using the sand bucket provided.

Should you be found smoking on the premises, we will levy a deep cleaning charge equivalent to at least 1 nights’ accommodation in addition to any accommodation charges already agreed and ask you to leave the property.

Food

For the comfort of our guests the eating of ‘fast food’ or ‘takeaway meals’ in any of our bedrooms is strictly prohibited.  Should you be found to be consuming such foods on the premises, we will levy a deep cleaning charge equivalent to at least 1 night’s accommodation in addition to any accommodation charges already agreed and ask you to leave the property.

Reasonable Usage

While every effort has been made to reduce the impact of noise, we would ask that you consider other guests who are here to relax and enjoy themselves too. In this regard we particularly ask that you ensure that all hot water outlets in your room are fully turned off when not in use. This will prevent the hot water pump running on and off during the night and disturbing your and other guests’ sleep.

We reserve the right to refuse bookings for large single sex groups, under 21′s or Hen / Stag parties.

Privacy

The only information that we collect from you is necessary for the processing/ verifying of your booking or occasional notification of future offers where you have specifically indicated your agreement to this. We will not give or sell your details to any third party company